In the expansive and sun-drenched city of Phoenix, Arizona, getting around isn’t always easy—especially for those who need a little extra help. Older adults, individuals recovering from surgery, those managing chronic illnesses, or adults living with disabilities face daily transportation challenges. Public transit options are limited across much of Maricopa County. Traditional rideshare services are often not equipped to meet the needs of riders who require personalized care and physical assistance.
At Onward, we’ve created a solution designed specifically for people who need more than curbside assistance. Companion Rides offer supportive, reliable, and compassionate transportation to residents of Phoenix and surrounding communities. With Onward, you’re not just booking a ride—you’re receiving assisted, personalized service from your front door, throughout your ride, and all the way to the door of your destination.
Whether you’re headed to a dialysis appointment, a chemotherapy session, a family event, or a simple errand, Onward’s Companion Rides help you move through life with safety, comfort, and dignity.
The Phoenix metro area spans hundreds of square miles, stretching from the busy urban centers of downtown Phoenix to the quiet suburban neighborhoods of Mesa, Chandler, and Peoria. In a region where the distances between destinations are long, temperatures soar in the summer, and public transit isn’t always accessible, reliable transportation is essential.
For many individuals, however, traditional rideshare services aren’t enough. Uber and Lyft drivers typically stay in their vehicles, providing only curb-to-curb service. For riders who use walkers, canes, or foldable wheelchairs—or who simply need a steady arm to navigate stairs, curbs, or uneven sidewalks—this approach isn’t adequate.
Onward fills this critical gap by offering:
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Professional Companion Drivers who meet you at your door and escort you to your destination’s door.
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Door-Through-Door™ service, offering hands-on support throughout the entire trip.
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Transportation solutions ideal for medical appointments, errands, social visits, and any other travel need.
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A service designed to prioritize your safety, dignity, and independence.
Choosing Onward means choosing care, reliability, and professional assistance with every ride.
SERVING THE GREATER PHOENIX METRO
Phoenix • Mesa • Chandler • Scottsdale • Glendale • Peoria • Surprise • Tempe • Gilbert • Goodyear • Sun City • Buckeye • Laveen • Apache Junction • Queen Creek • Fountain Hills
DOOR-THROUGH-DOOR
ASSISTED TRANSPORTATION
Phoenix is home to many world-class medical centers, but reaching them isn’t always easy for those without reliable, supportive transportation. Healthcare appointments are one of the most common reasons Phoenix-area riders request Companion Rides from Onward.
Our service is ideal for:
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Dialysis appointments: Many patients travel to dialysis three times a week. Onward offers consistent, reliable service for these critical trips.
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Chemotherapy and radiation treatments: Oncology patients benefit from the physical and emotional support provided by a Companion Driver.
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Physical therapy and rehabilitation sessions: Whether recovering from surgery or injury, riders appreciate our Door-Through-Door™ care.
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Outpatient surgeries and follow-ups: When recovering from surgery, having a safe, supportive ride to follow-up appointments is essential.
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Routine checkups and medical consultations: Even regular doctor’s visits become less stressful with Onward’s professional assistance.
Instead of relying on friends or family for every appointment, or managing alone, Onward offers a compassionate solution for your healthcare transportation needs.
A SAFER, MORE COMFORTABLE
WAY TO TRAVEL
At Onward, we understand that for many riders, traveling alone can be intimidating or even unsafe.
That’s why all our Companion Drivers are:
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Professionally screened with comprehensive background checks.
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CMS and FTA compliant, meeting high standards for safety and care.
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Trained in mobility assistance, fall prevention, customer service, and physical safety.
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Prepared to handle walkers, canes, and foldable wheelchairs with care and competence.
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Required to complete approximately 40 hours of specialized training before serving riders.
With Onward, you can trust that your Companion Driver is fully prepared to support you through your journey.
FREQUENTLY ASKED QUESTIONS
WHY PHOENIX RESIDENTS CHOOSE ONWARD
Choosing Onward means choosing:
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Reliable, professional transportation that doesn’t leave you at the curb.
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Hands-on assistance from trained drivers who treat you with dignity.
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Safe, comfortable rides to healthcare appointments, errands, or social visits.
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Support with mobility devices like walkers or foldable wheelchairs.
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Peace of mind for yourself and your loved ones.
Onward helps people across Phoenix maintain independence, reduce stress, and stay connected to healthcare, family, and community.
Whether you’re attending a chemotherapy session at Banner MD Anderson Cancer Center, visiting a grandchild in Chandler, or running errands in Glendale, your Companion Driver ensures you feel supported every step of the way.
READY TO REQUEST YOUR
COMPANION RIDE IN PHOENIX?
At Onward, we understand that mobility is essential to independence and quality of life. That’s why we’ve designed our Companion Ride service to meet the needs of riders across Phoenix who require more than transportation—they need care.
To schedule your ride:
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Download and use the Onward Rider app.
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Book your trip online at your convenience.
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Call our Concierge Team at 800-700-4797 to speak with a representative.
Whether you need a one-time trip or recurring transportation, Onward is here to help you get where you need to go—safely, comfortably, and with respect.
At Onward, every ride is more than a journey. It’s a commitment to your safety, comfort, and dignity. Request your Companion Ride today and let us help you move forward in Phoenix, Arizona.