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Arizona FAQs

Removing transportation barriers to care for Arizonans is our goal as we serve community members in the region.

 

Onward grows with the help of partners and as we look to expand our healthcare and transit partnerships we’ll expand within the state.

What counties does Onward serve in Arizona?

Onward’s launch in Arizona means that all Arizonans are served, so long as a transport starts or ends within an active service region and does not cross the US Border. 

 

Active service regions in Arizona are as follows (subject to change)

  • Maricopa County (The Greater Phoenix Metro)

  • Pinal County 

  • Pima County (Coming Soon)

 

Does Onward serve Reservations?

Yes, Companion Rides will serve Native American community members so long as the trip starts or ends within an active service region and does not cross the US/Mexico border.

 

Accommodated Trip Examples:

  • A Companion Ride may start at the home of a tribal member on a Reservation, if the ride ends within an active service region.

  • A Companion Ride may start within an active service region and end on a Reservation.

 

Unaccommodated Trip Example:

  • A Companion Ride outside of an active service region may not start and end outside of an active service region.

 

Can I use a Companion Ride for a long-distance trip?

Absolutely! Companion Rides are designed to remove transportation barriers and sometimes that means going the distance. For long distance trips, (+50 miles) we ask that trips are scheduled at least 12 hours in advance. This allows us to coordinate resources.  

 

Do Companion Rides accommodate rural trips?

Yes! While we’re launching in the Greater Phoenix Metro, Companion Rides will be available to rural Arizonans so long as their trip starts or ends in an active service region. 

 

Can I cross the US/Mexico Border with a Companion Ride?

No. Companion Drivers may not transport riders across the US border. Companion Drivers may conduct rides across state lines, but not federal borders. 

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