For paratransit agencies and municipalities
Same-Day
Wheelchair-Accessible Transportation
Onward helps transit agencies and municipalities offer Same-Day wheelchair-accessible transport by building and managing provider networks on the Onward platform.
Complementary same day service is life creates equity, flexibility, and spontaneity for riders who use mobility devices.
Building the engine that powers Same-Day WAV
Same-Day WAV requires a reliable network, compliant providers, and the technology to bring it all together seamlessly.
Here's how we do it.
Build the local network
Onward contracts with WAV providers in your area and recruits additional capacity when necessary. Your Same-Day program will have local supply supporting it.
Consistently Manage Providers
Once providers are on board, the work begins. Provider screening, routine support, escalations, compliance upskilling, coverage monitoring, and clear performance expectations with each partner are table stakes.
Real Time, Integrated Technology
Onward's platform supports the both your team and the providers who serve your agency. Your team has access to live trip details in addition to a full suite of analytics.
Join us for a live presentation
Learn how Same-Day WAV can complement your existing paratransit service, with the City of Hayward and Denver RTD.
RTD Denver
Gretchen Vidergar
Paratransit Manager
City of Hayward
Kim Coulthurst
Program Manager
Your Moderator
Dmitriy Vanchugov
Chief Revenue Officer
The experience behind the network
We Understand WAV Providers...
Our background in ambulance operations and patient experience gives us in depth operating knowledge of our transportation partners.
We're enabling their success with free tools, training and technology to create reliable networks that ensure a program's success.
and Provide Training to Ensure Compliance
Our WAV providers undergo extensive credentialing and training prior to joining the network.
Providers become FTA, CMS, and PACE compliant, offering the highest level of training and compliance. That preparation helps providers work within your program's rules.
Communication That Elevates Rider Experience
Technology that integrates into workflows across all parties creates real time data for your team, and real world value for you riders. Supported by Text2Book, the Same-Day WAV program closes communication gaps to elevate the rider, provider and your team's experience.
