At Onward, we believe that transportation is about more than getting from one place to another. It’s about independence, dignity, and connection. In a city as large and complex as Los Angeles, finding safe, supportive, and reliable transportation can be a daily challenge—especially for older adults, individuals with disabilities, or those recovering from surgery or medical treatment.
Whether you need help getting to a healthcare appointment, running errands, or visiting family and friends, Onward’s signature service, the Companion Ride, is here to help.
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Companion Rides are not ordinary rideshare trips. Our drivers are trained to assist you through every stage of your journey—from your doorstep, into your vehicle, and through the door of your destination. If you’re seeking reliable, assisted transportation that’s delivered with patience, professionalism, and care, Onward is your trusted solution.
Los Angeles is a city defined by its diversity, energy, and sprawl. With neighborhoods stretching from the coastal communities of Santa Monica and Venice to the bustling streets of Downtown LA and the peaceful suburbs of Pasadena and Glendale, transportation challenges are as diverse as the people who live here. Public transit options are limited in many areas, and busy traffic can make traveling difficult or intimidating—especially for those who need a bit of extra help.
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At Onward, we specialize in filling this critical transportation gap with our Companion Rides. Unlike standard rideshare services that provide curb-to-curb service with little to no personal assistance, our Companion Drivers offer hands-on help every step of the way. Our service is perfect for anyone who needs:
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Assistance navigating stairs, ramps, or uneven sidewalks.
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Help getting in and out of a vehicle safely.
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Assistance folding and storing walkers or lightweight wheelchairs.
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A steady arm for support while walking.
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Help with seatbelts or personal items.
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Companionship and a friendly face to ease the journey.
Whether you are managing a chronic health condition, recovering from surgery, living with mobility challenges, or simply prefer the reassurance of supported transportation, Onward is ready to help.
AREAS WE SERVE IN LOS ANGELES
Onward provides Companion Rides throughout the greater Los Angeles area, including:
Downtown Los Angeles • Hollywood and West Hollywood • Santa Monica and Venice • Westwood and Brentwood • Beverly Hills and Century City • Pasadena, Glendale, and Burbank • Culver City and Mid-City • The San Fernando Valley • Inglewood and South LA • Long Beach and the South Bay
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From major medical hubs to quiet residential neighborhoods, our drivers are ready to assist you wherever you are located.
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At Onward, we are proud to serve Denton and its surrounding areas. Please refer to the map below for our service area.
IDEAL FOR HEALTHCARE APPOINTMENTS
Los Angeles is home to some of the best medical facilities in the world, including Cedars-Sinai, UCLA Medical Center, Keck Medicine of USC, and Kaiser Permanente locations throughout the region. Unfortunately, getting to and from healthcare appointments can be overwhelming for many people—especially when dealing with illness, injury, or recovery.
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Onward’s Companion Ride service is the perfect solution for transportation to and from:
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Dialysis appointments
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Chemotherapy or radiation sessions
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Physical therapy and rehabilitation
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Surgical follow-up visits
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Routine checkups and consultations
Unlike medical transportation services that may require long scheduling windows or complicated booking processes, Onward offers an easy, flexible, and supportive way to reach the care you need, without stress.
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What makes a Companion Ride different from traditional rideshare services?Companion Rides are fundamentally different from Uber or Lyft in both service and intent. While rideshare drivers stay in their vehicles and typically avoid physical assistance, Companion Drivers are trained and expected to help throughout the entire journey. This includes greeting the rider at their door, helping them safely into the vehicle, managing mobility aids like walkers or foldable wheelchairs, and escorting them into their destination. This approach is critical for riders who face mobility challenges, are recovering from surgery, or are navigating chronic illness. They’re not just looking for a ride—they need support, kindness, and presence. And that’s what Companion Drivers deliver.
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What kind of vehicle do I need?You will use your personal vehicle, and it should be safe, clean, and comfortable. Acceptable vehicles include sedans, SUVs, or minivans with wide doors and easy entry/exit features. Trunk space is required for storing walkers or wheelchairs, and vehicles must pass a brief inspection to ensure they’re appropriate for transporting passengers with mobility challenges. Features like a low step-in height and spacious backseat help ensure riders are comfortable and safe during their trip.
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Do I need prior experience in caregiving or healthcare?No. While caregiving experience can be helpful, it is not required. What matters most is a willingness to help, patience, and the ability to follow instructions. Our training equips you with the knowledge and techniques you’ll need to safely assist riders, understand fall prevention, manage mobility devices, and handle various physical needs with sensitivity and professionalism. If you’ve ever helped a parent or grandparent to the car, or if you’re the kind of person who instinctively offers help to someone in need, you’ll likely thrive in this role.
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Where will I be driving?Our service area includes all of Denton County, and you’ll have the flexibility to choose where you drive. You might take a rider from Sanger to a medical appointment in Denton or drive someone from Lake Dallas to a family gathering in Flower Mound. Many drivers become familiar faces to riders in their area, offering regular transportation and forming meaningful relationships over time. Whether you live in town or in one of the surrounding communities, there are riders near you who need support.
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How do I get started?You can start by applying online or calling our Concierge Team at 800-700-4797. Once you complete the application, you’ll undergo background checks, vehicle inspection, and training. The process typically takes a few days to complete. Once you’re onboarded, you can start accepting ride assignments and begin making a difference right away. Our team is here to support you throughout the process, and we offer ongoing guidance to help you succeed.
WHY ONWARD IS RIGHT FOR YOU
Choosing Onward means choosing transportation that prioritizes your comfort, dignity, and peace of mind. Our Companion Ride service is designed for people who appreciate having a little extra help along the way. Whether you're navigating the complexities of Los Angeles traffic or simply need assistance carrying your personal items to your appointment, our drivers are here for you.
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Here’s what you can expect from every ride:
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A friendly, professional driver who greets you by name.
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Assistance from your door, through your trip, and into your destination.
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Help with mobility devices, personal belongings, and environmental navigation.
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Compassionate conversation and companionship.
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Safe, clean, and comfortable transportation tailored to your needs.
Our service is not just about where you're going—it’s about how you get there and how you're treated along the way.
READY TO REQUEST YOUR RIDE
IN LOS ANGELES?
If you’re ready to experience the difference a Companion Ride can make, Onward is here to help. Whether you need a single trip to a doctor’s appointment or recurring transportation for regular treatments, errands, or family visits, we’re committed to supporting your independence.
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To schedule your Companion Ride:
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Download the Onward Rider app.
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Visit our website to create or manage your account.
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Call our Concierge Team at 800-700-4797 for personal assistance.
At Onward, we believe every ride matters. Let us help you get where you need to go—safely, comfortably, and with care. Request your ride today and experience the Onward difference.