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Transportation Management Solutions for Health Systems,
PACE Programs & Transit Agencies

Companion driver from Onward assisting a patient as they leave a medical facility, showcasing Onward's commitment to providing Door-Through-Doorâ„  Assisted Rideshare Solutions for a seamless healthcare transportation experience.

Our Impact

75%

Reduction in Clinic
No Shows

110%

increase in discharges before noon for patients leaving via NEMT

95%

Reduction in Transportation Coordination Time

Building Transportation Ecosystems 

Transportation systems are dynamic, multifaceted, complex operations. They require expert coordination, skilled operators, a multitude of training, seasoned management, and much more to ensure smooth, on-time delivery. 
The average American Health system runs hundreds of transports every day, while transit agencies frequently operate thousands. Needless to say, a good system is important. 

We bring a holistic approach to transportation infrastructure to our projects, and we call our approach: transportation ecosystem development. We deploy our proprietary transportation ordering and management software to create simple tools for end users and build reliable networks of transportation partners to support the software. 

Our Companion Rides create an in-between level of transport, giving riders and patients who aren’t a good fit for higher levels of transportation a lower-cost alternative, while simultaneously relieving pressure on those higher levels of transport. 


The numbers speak for themselves.

Joyful companion driver and patient en route to a medical appointment, exemplifying Onward's dedication to elevating the patient & member experience through their Companion Rides service.
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Elevating the patient & member experience with Companion Rides

Companion Rides are Onward's Door-Through-Doorâ„  Assisted Rideshare Solution

Technology that Builds Caregiver Trust

Transportation is the #1 caregiving responsibility in America. Scheduling, coordinating, driving, picking up, calling to confirm arrival or departure. We get it - it’s a lot. Onward profiles are designed with caregivers in mind. Complete with rider preferences, notes, configurable notifications, and payment options, Onward is designing technology that reduces the burden of transportation on caregivers.

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Some of Our Partners

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Reliable Transportation for Every Journey

We developed Companion Rides, our assisted door-through-door rideshare service, because safe, reliable assisted transportation is important as our communities age. Whether you need a ride to an appointment, a trip to see friends and family, or an extra hand with your groceries, Companion Rides is here to help.

We’re on a mission to Nurture Community Health: one ride, one visit, and one outing at a time, bringing equitable access to assisted rides and removing transportation as a barrier to life.

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Who We Serve

Hospitals & Health Systems

Rightsizing transportation to elevate patient throughput

Transit Agencies

On-demand transportation solutions for transit agencies

PACE Programs

Augment transportation programs to better support participants

Senior Living Communities

Increase transportation acceptance rates and reduce coordination time

VA Healthcare

1:1 Consistent driver matching addresses transportation and social isolation

Health Plans

Enabling Whole Health with Companion Services

Order, track and manage all healthcare transportation with one simple tool.

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Consolidated Ordering

Order any type of healthcare transportation online from one place

Preferred Vendors

Add your preferred transport partners or choose from our vetted partners

Peace of Mind

Receive trip status alerts when a ride is ready or has safely arrived

Compassionate Drivers, Thoughtful Support

We call our drivers Companion Drivers because they do so much more than just drive. Companion Drivers are companions first, drivers second. That means they are supporting riders from the moment they’re greeted at the door, providing assistance down the stairs, navigating the curb, stabilizing the wheelchair, and helping riders safely enter or exit a vehicle. Companion Drivers assist riders during every step of the journey and are trained to deliver what we call “Door-Through-Door” assistance. 

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An ambulance speeding towards its destination, highlighting the urgency and importance of timely healthcare transportation, a sector Onward aims to optimize and streamline.

Coordinate the most appropriate level of transportation base on your patient’s condition

Save Money

Learn how rightsizing patient transportation can reduce over reliance on higher levels of transport and save money

A cheerful companion driver and rider sharing a moment of camaraderie as they head to a medical appointment, underscoring Onward's mission to enhance the patient journey with their Door-Through-Doorâ„  Assisted Rideshare Solutions.
A dedicated concierge team member from Onward, beaming with satisfaction as they efficiently address and resolve transportation challenges, reflecting Onward's commitment to impeccable service and customer satisfaction.

Save Time

Coordinate door-through-door transportation in less than two minutes

UCSF Health decreased transportation ordering time from 40 minutes to 88 seconds. What could your team do with all of that time?

An enthusiastic Onward concierge team member actively troubleshooting and resolving issues, embodying the company's dedication to ensuring a smooth and hassle-free transportation experience for all its users.

Integrate your EHR to seamless communicate across departments

Improve discharge before noon and throughput goals by integrating transportation planning early.

Collaborate Efficiently

Close-up of hands skillfully adjusting rider preferences within the Onward app, demonstrating the platform's user-friendly interface and its adaptability to cater to individual patient needs for a tailored transportation experience.

Stay Informed

Keep Teams, Patients and Caregivers informed with real time ride notifications.

Know when rides have arrived, or where a patient is along their journey

Simplify your healthcare transportation management with Onward

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