This was my first time using Onward Rides. I had been looking for an affordable and trusting option to do more than just door to door as my brother does not have any care and I am long distance. I highly recommend Onward Rides. The customer service from the phone was courteous, professional and put me at ease with my questions. I received confirmation of the ride and a bio and phone number of the driver. I also received updates regarding pick up and drop off of my brother. My brother felt completely comfortable with the driver (Bill) and said he was excellent, which is saying a lot coming from him. Bill was on time, careful and slow in walking him to the doctor office, waited for him, guided him to the pharmacy and took him home -- all safely and in good hands. We certainly will be using this service again. It is so refreshing to have a sense of trust and care with a company, especially when I am such a distance and worry. Thank you so much.

Very reassuring to have the ride available from an outpatient procedure after 2 delays adding up to two hours. The driver Prichya is tops!!! I've ridden with her 2x. I HIGHLY recommend this service! Six Stars!

Onward worked diligently to fill my ride request, although I wasn’t able (this time) to give them 24-hour notice. The ride was filled with an interesting and safe driver. I have some holiday shopping to do and will definitely contact them again!

I had to leave out of town and began to stress about how to get my mom to and from a very important appointment for her oxygen. I came across onward and am really so happy I did. The process to sign up and book a ride was so easy, I received multiple email communications when I booked, when I was confirmed, when the driver was here and when my mom was safe at home. Then the magic happened! After the appointment I called to check in, she was gushing about Lou! He came a bit early to ensure he was there on time (amazing), he helped her bring in Garbage cans, and he made her feel so care for (he didn't have to). Lou, Thank You from the bottom of my heart, you turned a stressful situation because I couldn't be there into a joy. I more than HIGHLY recommend Onward!

Onward solved my need for how to get home after an out patient procedure. They provide that next level of service that the hospitals require. The driver will come into the building to tell the hospital staff they are there to pick you up and meet you back at the exit with the car when they wheel you out. Exactly what both the hospital staff and I needed to ensure I got home safely. I will use again and would recommend to friends.