Safety will always be
our top priority
Safety at every step of the journey

From comprehensive vetting, to thorough elderly-specific training to emergency preparedness. If we didn't feel comfortable letting our family ride with Onward, we wouldn't let you and your family either.

Before the trip
Before we allow anyone to get in a car with an Onward driver a lot has happened.
Background check
Clean DMV record
Phone and In Person Driver Interviews
19 Point Vehicle Inspection
CPR / First Aid certification
During the trip
During the trip Onward drivers have been trained to handle anything that might arise.
Training on Dementia
Training on handling of wheelchairs and walkers
Emergency situation training
Onward team on call 24/7
Live track the progress of a ride via our mobile app
Zero tolerance for drug, alcohol or improper driving
Behind the scenes
Onward is constantly working to make every subsequent ride safer.
Onward drivers submit reports to better inform future drivers on how to make each rider as safe and comfortable as possible. Drivers have access to all previous reports for riders, so that this new drivers start well informed.
Onward will check-in with customers after they've matched with a new driver to make sure everything went smoothly. If a customer is unhappy with a driver for any reason, we'll match them with a new driver next time.
Onward's support team is available at all hours to support any situation that arises on a ride
The Onward team is continually investing in taking our training materials to the next level
Download our app and schedule your first ride
Apple App Store DownloadGoogle Play Store Download

Customer Reviews - Average: 4.9

M Khan

M Khan

Very reassuring to have the ride available from an outpatient procedure after 2 delays adding up to two hours. The driver Prichya is tops!!! I've ridden with her 2x. I HIGHLY recommend this service! Six Stars!
July 23rd, 2020

b soliday

b soliday

I had to leave out of town and began to stress about how to get my mom to and from a very important appointment for her oxygen. I came across onward and am really so happy I did. The process to sign up and book a ride was so easy, I received multiple email communications when I booked, when I was confirmed, when the driver was here and when my mom was safe at home. Then the magic happened! After the appointment I called to check in, she was gushing about Lou! He came a bit early to ensure he was there on time (amazing), he helped her bring in Garbage cans, and he made her feel so care for (he didn't have to). Lou, Thank You from the bottom of my heart, you turned a stressful situation because I couldn't be there into a joy. I more than HIGHLY recommend Onward!
May 31st, 2020

Elaine Shelly

Elaine Shelly

Onward worked diligently to fill my ride request, although I wasn’t able (this time) to give them 24-hour notice. The ride was filled with an interesting and safe driver. I have some holiday shopping to do and will definitely contact them again!
December 7th, 2019

Jim Rudnicki

Jim Rudnicki

Onward solved my need for how to get home after an out patient procedure. They provide that next level of service that the hospitals require. The driver will come into the building to tell the hospital staff they are there to pick you up and meet you back at the exit with the car when they wheel you out. Exactly what both the hospital staff and I needed to ensure I got home safely. I will use again and would recommend to friends.
February 3rd, 2020

elesa christy

elesa christy

Onwards is fantastic! My driver arrived on time in a spotless car and brought me right into my doctor's waiting room. She was there when my appointment was finished and helped me get back to her car. She was professional and fun to talk to. I'm already recommending Onwards to friends.
January 27th, 2020