Onward's response to Coronavirus: Safety is always Onward's top priority. Read more about our increased safety requirements for rides and our at-home delivery options.
Safety will always be
our top priority
Safety at every step of the journey
From comprehensive vetting, to thorough elderly-specific training to emergency preparedness. If we didn't feel comfortable letting our family ride with Onward, we wouldn't let you and your family either.
Before the trip
Before we allow anyone to get in a car with an Onward driver a lot has happened.
Background check
Clean DMV record
Phone and In Person Driver Interviews
19 Point Vehicle Inspection
CPR / First Aid certification
Wipe down the interior of the vehicle and frequently touched areas with disinfectant before and after each ride
Use hand sanitizer before and after each rider interaction
During the trip
During the trip Onward drivers have been trained to handle anything that might arise.
Training on Dementia
Training on handling of wheelchairs and walkers
Emergency situation training
Onward team on call 24/7
Live track the progress of a ride via our mobile app
Zero tolerance for drug, alcohol or improper driving
Have and offer hand sanitizer to riders
Wear masks during the ride and have masks available for riders who aren't wearing one
Have riders sit in the back seat to maximize social distancing
Keep your window open during the ride if possible to promote air circulation
Behind the scenes
Onward is constantly working to make every subsequent ride safer.
Onward drivers submit reports to better inform future drivers on how to make each rider as safe and comfortable as possible. Drivers have access to all previous reports for riders, so that this new drivers start well informed.
Onward will check-in with customers after they've matched with a new driver to make sure everything went smoothly. If a customer is unhappy with a driver for any reason, we'll match them with a new driver next time.
Onward's support team is available at all hours to support any situation that arises on a ride
The Onward team is continually investing in taking our training materials to the next level
Download our app and schedule your first ride
Customer Reviews - Average: 4.9
Mary Lahti
This was my first time using Onward Rides. I had been looking for an affordable and trusting option to do more than just door to door as my brother does not have any care and I am long distance. I highly recommend Onward Rides. The customer service from the phone was courteous, professional and put me at ease with my questions. I received confirmation of the ride and a bio and phone number of the driver. I also received updates regarding pick up and drop off of my brother. My brother felt completely comfortable with the driver (Bill) and said he was excellent, which is saying a lot coming from him. Bill was on time, careful and slow in walking him to the doctor office, waited for him, guided him to the pharmacy and took him home -- all safely and in good hands. We certainly will be using this service again. It is so refreshing to have a sense of trust and care with a company, especially when I am such a distance and worry. Thank you so much.
BIRUTA SEREDA
MATT THOMAS WAS WONDERFUL, VERY PROFESSIONAL.
I WOULD REQUEST MATT AGAIN WHEN NEEDED.
M Khan
Very reassuring to have the ride available from an outpatient procedure after 2 delays adding up to two hours. The driver Prichya is tops!!! I've ridden with her 2x. I HIGHLY recommend this service! Six Stars!
Elaine Shelly
Onward worked diligently to fill my ride request, although I wasn’t able (this time) to give them 24-hour notice. The ride was filled with an interesting and safe driver. I have some holiday shopping to do and will definitely contact them again!
b soliday
I had to leave out of town and began to stress about how to get my mom to and from a very important appointment for her oxygen. I came across onward and am really so happy I did. The process to sign up and book a ride was so easy, I received multiple email communications when I booked, when I was confirmed, when the driver was here and when my mom was safe at home.
Then the magic happened! After the appointment I called to check in, she was gushing about Lou! He came a bit early to ensure he was there on time (amazing), he helped her bring in Garbage cans, and he made her feel so care for (he didn't have to). Lou, Thank You from the bottom of my heart, you turned a stressful situation because I couldn't be there into a joy. I more than HIGHLY recommend Onward!