During the trip Onward drivers have been trained to handle anything that might arise.
Training on Dementia
Training on handling of wheelchairs and walkers
Emergency situation training
Onward team on call 24/7
Live track the progress of a ride via our mobile app
Zero tolerance for drug, alcohol or improper driving
Onward is constantly working to make every subsequent ride safer.
Onward drivers submit reports to better inform future drivers on how to make each rider as safe and comfortable as possible. Drivers have access to all previous reports for riders, so that this new drivers start well informed.
Onward will check-in with customers after they've matched with a new driver to make sure everything went smoothly. If a customer is unhappy with a driver for any reason, we'll match them with a new driver next time.
Onward's support team is available at all hours to support any situation that arises on a ride
The Onward team is continually investing in taking our training materials to the next level
Download our app and schedule your first ride