Onward Rides Blog

Keep abreast of the latest happenings related to assisted transportation

Facilities love the Onward Concierge Team

Facilities love the Onward Concierge Team

Published On: October 6, 2020|Updated On: October 19, 2020|Nader Akhnoukh
Onward partners with many facilities to provide assisted transportation to their members or clients. The partners span the gamut from assisted living facilities to medical centers. There are numerous benefits to working with an assisted transportation provider over traditional ride share services…
A Better Dialysis Trip with Onward

A Better Dialysis Trip with Onward

Published On: October 5, 2020|Updated On: October 19, 2020|Mike P. Lewis
Onward specializes in getting patients to their dialysis appointments. We understand that patients need extra care, support and coordination to make the appointment a success. In the US, roughly 750,000 have end-stage renal disease and nearly 500,000 were receiving regular dialysis to treat it. To…
Finding a ride home after a doctor’s appointment

Finding a ride home after a doctor’s appointment

Published On: October 1, 2020|Updated On: October 19, 2020|Jeana Hollis
Many times, a doctor’s appointment is a routine checkup. Patients can drive themselves or take public transportation to and from the appointment. However, there are times when patients need to have a procedure that requires sedation or specific medication that makes it unsafe for them to commute…
Driving a Rider to a Dialysis Appointment

Driving a Rider to a Dialysis Appointment

Published On: September 3, 2020|Updated On: October 19, 2020|Sarah Pontier Ackerman
Our riders trust Onward Rides in large part thanks to the caliber of our drivers. Not only are our drivers compassionate, helpful individuals, but they’ve been trained to care for the unique challenges faced by older adults. Preparation is the key to great service During driver onboarding, all…
Driving a Rider with Memory Impairment

Driving a Rider with Memory Impairment

Published On: September 2, 2020|Updated On: October 19, 2020|Sarah Pontier Ackerman
Our riders trust Onward Rides in large part thanks to the caliber of our drivers. Not only are our drivers compassionate, helpful individuals, but they’ve been trained to care for the unique challenges faced by older adults. Preparation is the key to great service During driver onboarding, all…
The Hidden Costs of Missed Appointments

The Hidden Costs of Missed Appointments

Published On: September 1, 2020|Updated On: October 19, 2020|Nader Akhnoukh
According to Health Management Technology the cost of missed appointments to the US Healthcare system is $150B every year. The American Hospital’s Association put out a report showing that transportation was the third most commonly cited reason for missing an appointment, with an estimated 3.…
How to Leave Tips and Feedback

How to Leave Tips and Feedback

Published On: September 1, 2020|Updated On: October 19, 2020|Nader Akhnoukh
Onward’s mission is to provide compassionate assistance to those who need it. Getting feedback from our customers on how their rides went is one of the best ways we can improve our service and customize their future rides. Driver Tips The primary differentiator between Onward and other…
Onward Launches in Los Angeles

Onward Launches in Los Angeles

Published On: August 19, 2020|Updated On: October 19, 2020|Jeana Hollis
Over the past year, Onward has had the pleasure of assisting riders in the Bay Area to their appointments and engagements. Due to the incredibly positive feedback we’ve received in the Bay Area and our drive to further our mission of providing compassionate assistance, we have decided to launch our…
How to have a great trip - even during a pandemic

How to have a great trip - even during a pandemic

Published On: July 31, 2020|Updated On: October 19, 2020|Jeana Hollis
As we wade through this coronavirus pandemic, we all have aspect of our "new normal" that scare us. While we have all been encouraged to stay home and minimize contact with others, there are times when that isn’t possible and it’s necessary to leave your home. For example, we have many customers who…
Driver Spotlight: Prichya

Driver Spotlight: Prichya

Published On: July 30, 2020|Updated On: October 19, 2020|Mike P. Lewis
Onward’s mission is compassionate assistance, and we rely on our fantastic driver pool to breathe life into that mission. One of our longest tenured drivers, Prichya, is arguably one of our best as she has more 5-star reviews than any other driver on our platform. This reflects her big heart and…
Talking to parents about not driving

Talking to parents about not driving

Published On: June 30, 2020|Updated On: October 19, 2020|Jeana Hollis
Aging alone doesn’t mean that you or your loved one (often a parent) should stop driving, but given how dangerous driving can be for seniors, knowing when to stop is something to take seriously. AAA states that since seniors are more fragile, their fatality rates are 17% higher than younger drivers…
For Seniors, Cash is Not King

For Seniors, Cash is Not King

Published On: June 22, 2020|Updated On: October 19, 2020|Mike P. Lewis
For many older adults, cash is vitally important. Having some money in their purse, pocket, or wallet can help them feel calm, in control, and independent. However, this can often lead to overpayment of services, and it can also be dangerous and harmful to your health. Minimizing Risk of Contact…
Is it time to stop driving?

Is it time to stop driving?

Published On: June 22, 2020|Updated On: October 19, 2020|Jeana Hollis
There’s no arguing that driving is dangerous. Motor vehicle accidents are one of the leading causes of death with more than 35,000 a year. As people age, driving can become even more dangerous for the driver and others on the road. While getting older alone doesn’t need to be the reason to stop…
How to Book a Ride Using the Onward App

How to Book a Ride Using the Onward App

Published On: June 10, 2020|Updated On: October 19, 2020|Nader Akhnoukh
If you have never before booked a ride with Onward or have only booked rides over the phone, this article is for you! We will walk you through how to book rides using the Onward website and apps so that you have complete control over your booking. But don’t worry, you can always reach us over the…
Safety During Coronavirus

Safety During Coronavirus

Published On: May 22, 2020|Updated On: October 19, 2020|Jeana Hollis
Onward’s Commitment to Safety During Coronavirus (COVID-19) This has been a difficult and trying time for everyone. The coronavirus has devastated communities, and people around the world are altering their way of life to keep everyone healthy. At Onward, we know you rely on our commitment to keep…
New Technology for Seniors While Social Distancing

New Technology for Seniors While Social Distancing

Published On: May 19, 2020|Updated On: October 19, 2020|Mike P. Lewis
Seniors are stuck at home — can technology help? The coronavirus is a confusing virus. It’s still unknown why it has a lower impact on kids, how many people are asymptomatic, or where COVID toes come from. One thing we do know is the coronavirus is particularly hard on seniors. According to the CDC…
Meet Our Newest Drivers

Meet Our Newest Drivers

Published On: May 18, 2020|Updated On: October 19, 2020|Sarah Pontier Ackerman
We take pride in our amazing drivers. Onward Drivers are world class, and we love celebrating their impact. When a new driver signs up, it means another capable, caring and eager driver is hitting the road. Throughout our rigorous vetting and training process, including an extensive background…
Onward’s Ride Service vs. Uber & Lyft

Onward’s Ride Service vs. Uber & Lyft

Published On: April 28, 2020|Updated On: October 19, 2020|Nader Akhnoukh
Uber and Lyft revolutionized the transportation industry as they grew in popularity over the past decade. People are getting around faster and more conveniently than ever before. They have even spearheaded the “gig economy,” giving drivers many more options for part-time employment. There are also…
Safety Tips for Drivers During COVID-19

Safety Tips for Drivers During COVID-19

Published On: April 28, 2020|Updated On: October 19, 2020|Sarah Pontier Ackerman
At Onward, we are in awe and are so thankful for our drivers as they navigate and help our communities during this unprecedented time. Not only do our drivers push our mission forward to ensure anyone who needs compassionate assistance receives the best possible service and care, but they…
The Onward Delivery Difference

The Onward Delivery Difference

Published On: April 7, 2020|Updated On: October 19, 2020|Jeana Hollis
Onward Delivers Groceries and Prescriptions. As coronavirus devastates our communities, mandates have been put into place to keep everyone safe. Older generations, most vulnerable to the disease, have been encouraged to stay at home and shelter in place. However, items like groceries and…
My Grandmother's 99th Birthday

My Grandmother's 99th Birthday

Published On: January 15, 2020|Updated On: October 19, 2020|Mike P. Lewis
Last month I celebrated my grandmother’s 99th birthday with our family. She’s in great shape and I’m amazed by her energy. In fact, we had some wine after dinner and she was the last one to leave the couch and wanted to keep talking through the night. I’m amazed, at that age, how little help she…
Onward or GoGoGrandparent?

Onward or GoGoGrandparent?

Published On: November 15, 2019|Updated On: October 19, 2020|Clyde Jefferson
We frequently get asked the question, “Is Onward part of GoGoGrandparent?” or “How is Onward different from GoGoGrandparent?” to which we always respond that we’re separate companies. However, even with that being the case, we have a similar focus. First, what is GoGoGrandparent? GoGoGrandparent is…
Drivers Make The Difference

Drivers Make The Difference

Published On: November 11, 2019|Updated On: October 19, 2020|Sarah Pontier Ackerman
Getting somewhere isn't always easy. Getting somewhere safely, in the company of someone you enjoy, while getting the assistance you need and deserve... can often feel impossible. Whether you're being driven by a family member or friend, using a Rideshare service like Uber or Lyft, or seeking a…
The Superiority of Door-to-Door Transportation

The Superiority of Door-to-Door Transportation

Published On: September 24, 2019|Updated On: October 19, 2020|Clyde Jefferson
The rise of Uber and Lyft over the past 10 years has been astounding. Uber itself has over 3 million drivers on its platform worldwide. It’s emerged as a very convenient service for consumers. It doesn’t, however, satisfy the needs of everyone. At Onward, we’ve seen that our family and friends aren…